Terms and Conditions
Effective date: Pending publication
This page is a draft prepared by an AI agent and modelled on common Indian e-commerce regulatory expectations. It is not legal advice and must be reviewed and approved by a qualified legal professional before the store goes live.
1. About these terms
These Terms and Conditions govern access to and use of this website and purchases from Bismi. By using the website or placing an order, you agree to these terms and the policies linked from them.
2. Eligibility and account responsibility
You must be legally capable of entering into a purchase contract. You are responsible for information and activity associated with your account and for keeping login credentials secure. Notify us promptly if you suspect unauthorised access.
3. Product information
We aim to present product names, images, ingredients, allergens, weights, prices and availability accurately. Screen colours and product appearance can vary. The delivered pack and applicable label provide the final product-specific information. Contact us before purchase if you require clarification.
4. Orders and acceptance
An order acknowledgement does not necessarily mean the order has been accepted. We may decline or cancel an order for reasons including unavailable stock, pricing or catalogue error, delivery restrictions, suspected fraud or legal limitations. If payment was captured for a cancelled order, the applicable amount will be refunded.
5. Prices, taxes and payment
Prices are displayed in Indian rupees. Tax treatment will be confirmed before launch. Delivery fees, discounts and final totals are shown before payment. You authorise the selected payment provider to process the transaction. Never share OTPs or payment credentials with Bismi staff.
6. Delivery
Delivery availability and estimates depend on the destination, stock and carrier. Risk, title and failed-delivery rules are set out in the Shipping and Returns policy.
7. Cancellations, returns and refunds
Cancellations, returns and refunds are governed by our Shipping and Returns policy. Food-safety and perishable-product restrictions may apply, subject to consumer rights.
8. Promotions
Promotions may have specific validity dates, product or order thresholds, usage limits and exclusions. Where promotion-specific terms conflict with general promotional language, the clearly disclosed promotion-specific terms apply, subject to law.
9. Acceptable use
Do not misuse the website, interfere with its operation, attempt unauthorised access, scrape content contrary to law or permission, submit malicious code, impersonate others, or use the service for unlawful activity.
10. Intellectual property
Website content, brand assets, photographs, graphics, text and software are owned by or licensed to Bismi unless stated otherwise. No rights are granted except the limited right to use the website for its intended purpose.
11. Disclaimers and liability
Market-appropriate warranty, service-availability and liability language will be added following legal review, without excluding rights that cannot legally be excluded.
12. Governing law and disputes
These terms are governed by the laws of India, subject to mandatory consumer protections. An approved complaint and dispute-resolution process will be published here.
13. Contact
Full legal entity name, address, email, phone and grievance details will be published here once confirmed. See our Contact page in the meantime.