Shipping and Returns
Effective date: Pending publication
This page is a draft prepared by an AI agent and modelled on common Indian e-commerce regulatory expectations. It is not legal advice and must be reviewed and approved by a qualified legal professional before the store goes live.
Service area
Confirmed shipping locations and pin codes will be published here. Availability is checked at checkout and may differ by product.
Processing and delivery estimates
Orders are normally prepared within a confirmed number of business days, excluding Sundays, public holidays and announced closures. Estimated delivery windows are shown at checkout after dispatch and are not guarantees unless expressly stated.
Charges and free-shipping threshold
Delivery charges are calculated and displayed before payment. A free-delivery threshold is shown in the site header once confirmed with the business.
Tracking
Tracking will be sent through a confirmed channel when supported. You can also check My Orders after logging in.
Food-product limitations
Food products are safety-sensitive and may not be eligible for change-of-mind return after dispatch. This does not limit rights relating to incorrect, damaged, defective, unsafe or misdescribed products under applicable law.
Cancellation
Cancellation may be requested before the order enters packing or dispatch by contacting us. A request is not confirmed until Bismi acknowledges it.
Eligible issues
Potentially eligible cases include a wrong item, missing item, transit damage, leakage, broken seal, tampering concern, expired product on delivery, or a material mismatch with the listing.
Reporting window and evidence
Report an issue within the confirmed reporting window with your order number and clear photos or video of the outer parcel, shipping label, affected item, batch or expiry details, and the issue. Preserve the product and packaging until instructed otherwise.
Refund timing
Approved refunds are initiated within a confirmed number of business days to the original or an approved payment method. Provider processing time may apply.
Contact
Use our Contact page for order support, delivery questions and returns.